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Whitefield Academy

IT Support for Schools and Academies

Intersys has extensive experience working within the education sector. We understand the crucial role that technology plays both in the classroom and for administrators.

Among our clients is Whitefield Academy Trust, the largest Special Educational Needs (SEN) academy in Europe. It has an international reputation for expertise, curriculum and training, is rated as ‘Outstanding’ by Ofsted and is a National Teaching School. In addition to taking care of the day-to-day help desk services for their 3500 users, we proactively support their infrastructure, ensuring that it is reliable and secure. As part of a fully managed service, we have multiple people at their schools, on site, every day.

Challenge and solution

Intersys and Whitefield Academy Trust worked together to develop a comprehensive long-term IT strategy. Like many schools, they were working with aging and outdated infrastructure. Their network was a particular problem, and with multiple premises, there were issues regarding connectivity between the sites. There was also a need for security to be more robust. We needed to ensure their IT services were streamlined so that improvements and ongoing support were cost-effective.

Network upgrade

We modernised their entire network, by upgrading to fibre and ensuring greater reliability through improved switch redundancy. Internet access was updated and we integrated all of their sites into one homogenous network.

Streamlined IT services

We helped keep costs down by designing a more streamlined IT service. Intersys provides the academy with full spectrum support of all their IT infrastructure, ensuring that it is optimally configured and maintained. We installed new ticketing systems and are responsible for resolving tickets within set SLAs.

Equipment

We continue to work with SLT and ICT representatives so that we understand the Academy’s needs. Our hardware and software procurement service ensures the Academy gets the best equipment at the best price. We configure and maintain all equipment, such as mobile devices, iPads and phones. By managing all IT contracts and liaising with key suppliers such as Ricoh and LGFL, we take the headache out of licensing and dealing with vendors.

Security

As part of our on-going IT support service, we take care of all security and antivirus needs. We monitor and maintain the Academy’s network, performing server and device updates and maintenance.

Special project

We worked with Whitefield to develop SENtinel, an award-winning curriculum tracking solution for SEN schools. It enables schools to gauge and demonstrate SEN pupil progress for internal and external inspections. SENtinel helped Whitefield Academy achieve an ‘Outstanding’ rating by Ofsted in December 2017. Intersys won the Government/Utilities Solution of the Year at the IT Europa Awards 2018 for SENtinel.

Delighted

I’m absolutely delighted with Intersys’ service.’

Elaine Colquhoun OBE
,
Chief Executive Officer
Whitefield Academy Trust
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