Emergency IT Support

If you need help, now, call one of our engineers on +44(0)20 3005 4440.

We provide Emergency On Site Support, Remote Support or Phone Support to customers with no existing support contract, on an hourly Time and Materials basis.

24 hour support is available to Contract Customers by prior arrangement only : +44 (0)845 094 8924

Typical IT Emergencies

We deal with a wide range of urgent IT support problems. Do you recognise some of these? If you have one that’s not on the list, even better, we love a challenge!

 I’ve just lost all my data

I think I may have been hacked

 My server’s showing an error I don’t understand

I can’t connect to my network

Emergency IT Services

Our Emergency IT response includes:

Virus and Malware Removal

Cyber Security Breach and Response

Urgent IT Security Mitigation

Data Recovery and Restore

Disaster Recovery

Emergency Server Maintenance

Network Outages

Urgent Internet Disconnection Response

Our Fees

No Support Contract?

If you don’t have an existing support contract, we work on an hourly Time and Materials basis. Costs depend on the seniority of resource needed and whether you need:

Emergency On Site Support

Remote Support

Phone Support

Specialist Skills

Customers with a Support Agreement

24 hour support is available to Contract Customers by prior arrangement only : +44 (0)845 094 8924

Our Process

We follow ITIL compliant processes and respond to IT emergencies by triaging and prioritising based on business impact.

We provide emergency IT diagnostics, assessment and solutions to get your organisation back up and running. We’ve served small, medium and enterprise level customers in the London, Essex and wider areas since 1996.

Unbeatable IT Support Solutions

Remote, phone and on-site support

Competitive rates

Microsoft Registered Partner across several key competencies

UKAS accredited ISO 27001 certification

Mac/PC/mobile devices

ITIL standard service desk

New and legacy systems covered

Highly experienced technical team

Our Skillset and Certifications

Our IT support team combines technical skills and experience with a friendly and approachable manner.

Not only can we fix the problem, we can also explain it to you in non-technical language if needed.

Our credentials include:

Microsoft Gold Competencies in:

 Windows and Devices

Data Platform

Application Development

Microsoft Silver Competencies in:

Small and Midmarket Cloud Solutions


UKAS accredited ISO 27001

WatchGuard Gold Partner

EC – Council CEH (Certified Ethical Hacker)

CompTIA Security+

CompTIA Network+

Cyberoam Gold Partner

BCS CISMP (Certificate in Information Security Management Principles)

Computer forensics and investigations (postgraduate course)