Public Body

Among our clients is a non-departmental public body with a large overseas presence. Operating directly in several countries, it works with governments and civil society groups to help make countries’ political systems fairer. We provided them with a cost-conscious solution to their IT needs, by bringing in efficiencies to their security and systems.

Challenges

The public body was looking for a more efficient IT service that would offer proactive 1st, 2nd and 3rd line support for their time-strapped, under-resourced in-house team. They wanted to stop ‘fighting fires’ and put in place systems that would allow more efficient, long-term solutions to be implemented. Their IT was outdated with computers that needed to be moved to Windows 10, and MS Office licences that needed upgrading. Security needed an overhaul to ensure that devices were encrypted and that disaster recovery solutions were in place. Finally, they needed to be able to control their computers centrally.

Our Solution

We worked with the public body, giving them strategic management consultancy and technical strategy expertise. Our solutions included upgrading their IT infrastructure, providing technical support for their worldwide users, optimising resources for global support and providing database and application support. The result is a much more reliable, efficient and cost-effective IT operation.