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You are here: HomeIT SolutionsEmergency IT Support

Emergency IT Support

We’ll Get You Back Up and Running

Our emergency IT services cover a range of situations that can threaten to bring your operations to a standstill. We have over 20 years’ experience fixing IT issues for SMEs and enterprise level organisations in the London and Essex area. We are Microsoft Gold Partners, ISO27001 certified and provide an ITIL standard service desk.

If you are looking to plan ahead with a proactive approach to security, please also see our other cyber security services here.

  • Virus and malware removal
  • Cyber security breach and response
  • Data recovery and restore
  • Disaster recovery
  • Emergency server maintenance
  • Network outages
  • Urgent internet disconnection response

Unbeatable IT support services

We are a security-focused company that delivers exceptional value at competitive rates. Why should you choose us for emergency IT services?

  • Remote, phone and on-site support
  • Competitive rates
  • Microsoft Gold and Silver Partner across several key competencies
  • UCAS accredited ISO 27001 certification
  • Mac/PC/mobile devices
  • ITIL standard service desk
  • New and legacy systems covered
  • Highly experienced technical team

Our fees

No support contract

If you don’t have an existing support contract, we work on an hourly Time and Materials basis. Costs depend on the resources required and whether you need:
Emergency On Site Support, Remote Support, Phone Support, Specialist Skills

Customers with a support agreement

24-hour support is available to Contract Customers by prior arrangement only: +44 (0)845 094 8924.

Our skill set and certifications

Our IT support team combines technical skills and experience with a friendly and approachable manner. For any emergency IT services challenge, not only will we fix the problem, we will also explain the issue and our solution to you in non-technical language if needed. Our credentials include:

Microsoft Partner Business development support

We can deal with any issues you may have with Microsoft products. We have Microsoft Gold competencies in Data Platform and Application Development, and Silver competencies in Small and Midmarket Cloud Solutions and Datacenter. 

WatchGuard Gold Partner Robust network security

You can trust our network security as we collaborate with market leaders WatchGuard to offer powerful firewall, anti-malware and intrusion prevention.

ISO 27001 Certification: Committed to security

We are hold UKAS accredited ISO 27001 certification to show that we are committed to maintaining best practice and high security standards for IT security. 
 

Technically qualified staff 

Various members of our staff also hold industry qualifications such as EC – Council CEH (Certified Ethical Hacker), CompTIA Security+, CompTIA Network+, BCS CISMP (Certificate in Information Security Management Principles) and Computer forensics and investigations (postgraduate course). 
Contact us about emergency IT services

Our Process

We follow ITIL compliant processes and respond to IT emergencies by triaging and prioritising based on business impact. We provide emergency IT diagnostics, assessment and solutions to get your organisation back up and running.

STEP 1

IDENTIFY

STEP 2

ASSESS

STEP 3

FIX

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