Powerful IT from a UK-based technical team trained in customer service. Your long-term solution to sustainable growth through technology.
The Search for a Reliable IT Partner
Far too many IT provider/ client relationships crash and burn. Sometimes it’s about technical competency, but just as often it’s a people problem. Overpromising and underdelivering. A great service that quickly tails off into a not-so-great service.…
And so the search begins, again, for that fabled ‘long-term IT partner’.
Organisations Come to Us – and Stay
Intersys has a 94% retention rate in a sector where the average is just 77%. Clients stay with us for 8.6 years on average, which is a big figure in an industry, frankly, littered with client/provider disappointments.
Why do people stay with Intersys? And what is it they like about our people?
What Makes Our Culture Different
There are plenty of pages on this website that reveal our technical expertise in IT and cyber security. But it’s our values and internal culture that help to create successful, enduring relationships with clients.
A Service not Sales ethos. A founding principle of our business. We look for a solution to your problem, not ways to sell you software and kit.
A customer service-trained team. The best IT pro in the world is redundant if you can’t get hold of them – of if they can’t properly communicate. All of our people are customer service-trained.
100% UK based operations. Not outsourced abroad. You can communicate and achieve results with our London IT and Essex-based IT teams.
Honest, realistic pricing. We’re not the cheapest and we’re proud of that fact. While competitive, we won’t cut corners to beat another quote. We offer our services and our prices confidently.
IT AND cyber security expertise. With the current threat landscape, you won’t want anything less.
The Intersys Story
In 1996, Matthew Geyman founded Intersys in London. In his previous life as an IT manager, he’d observed several things about his industry that convinced him to go it alone.
The first was the stagnation that so often develops among in-house IT teams. Bold and transformative new technologies and processes seemed to so often pass them by.
Second was a relentless sales culture among many outsourced IT providers. They were focused far more on selling IT than solving technical issues.
Matthew consciously positioned himself against these approaches – and followed his own heart – by creating an agile IT provider based on innovation, and a Service not Sales culture.
Racing ahead
The early years of Intersys saw Matthew on a motorbike, weaving the length and breadth of London serving clients. Gradually, he developed a team of talented IT technicians, software engineers and cyber security experts.
In 2004, he swapped the saddle for a comfortable chair in the business’s first dedicated office space which happened to be attached to the Gardener’s Arms pub on Pump Hill in Loughton. Another early office was a loft space which also doubled as a server room!
In 2008, Intersys moved into its first commercial office space at The Shrubberies in South Woodford. In the years that followed, the business built on its reputation in IT to become a well-respected leader in cyber security and a ‘Security First MSP’.
Meanwhile, Intersys recruited colleagues with invaluable knowledge of highly regulated industries such as life sciences, pharmaceuticals, mining and education. These compliance-led industries have become an increasing focus of our work and a significant share of our clients.
Intersys today
Based in Essex, London and Cambridge, Intersys is now a 40-person-strong team serving over 100 live clients. These range from SMEs to enterprise clients with a global presence. We can provide complete IT and cyber security services, or augment your in-house teams to help them deliver more.
We’re incredibly proud of our client retention rate. We believe our Service not Sales ethos, great customer service and ability to find new and unique solutions for clients is at the heart of our success.
We’ve also fended off many dragons along the way. For instance, we haven’t followed trends like offshoring our support to foreign providers to cut costs. While this has appeared to be a solution for many providers, we simply don’t go there – it causes miscommunication, poor customer service and security lapses. We’d rather provide a better service and keep you for the long term instead.
A Final Word from Matthew
‘Long-term relationships, trust, a clear and fair billing policy, and a scrupulous approach to new hires are the values we live by. As well as visionary IT, of course! It’s a straightforward approach, it sits well with me and the team, and it works.’
