Careers with Intersys

Intersys is a security-first IT Managed Service Provider committed to delivering excellence.  Founded in the 1990s, our company values are centred around diligence, integrity and trust, and we take pride in our satisfaction and retention scores for both clients and employees.

We are looking for a proactive and analytical 2^nd Line Engineer to join our dynamic and growing Managed Services team, where you will be supporting a diverse range of cloud and server-based infrastructures for small to medium-sized organisations. You should demonstrate wide-ranging knowledge, experience and interest in technology.

Principally based in our Leadenhall Market office, the role is hybrid and will require regular London-based client visits, with occasional travel to clients outside of the South East and the UK. Exceptional customer service is critical to our success, so you must have a professional, flexible and personable approach to client relations.

We strongly encourage and support continued learning and development at all levels within the company.  Ideally you will already have relevant qualifications, or can demonstrate commitment to your own prior continuous improvement.

The role:

• Supporting predominantly Microsoft 365-based products and end-users
• Managing prompt response and resolution of support calls within SLA
• Taking ownership of escalated incidents and requests from the 1^st line team
• Routine customer site visits, typically within Central London
• Creating and maintaining documentation and processes
• Taking part in the on-call rota for out of hours weekend support

What we need you to have:

• 3+ years’ experience within a 2^nd line user support role, preferably with an MSP
• Significant experience with Microsoft Cloud technologies
• Outstanding customer service and communication skills
• Familiarity with basic network protocols
• Passionate about IT and technology

What we would like you to have:

• Prior employment within a Managed Service Provider
• Experience of working within an ITIL framework
• Mac OSX or Unix knowledge
• Knowledge of Watchguard, Google Workspace, Okta and ServiceNow products

Who you are:

• Organised, focused and disciplined
• A problem solver with good analytical skills
• Able to communicate technical concepts confidently and concisely to all audiences
• An excellent team player able to contribute ideas and support fellow team members
• Proactive, personable and confident
• Have excellent written and spoken English

What we can offer you:

• Competitive salary
• A collaborative and supportive work environment with a range of family-friendly policies
• Financial rewards for exam passes
• Your birthday as an extra day of paid leave
• Great personal development opportunities
• A broad range of employee benefits, including long-service awards

We would be delighted to discuss part-time and flexible working requests.