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Managed IT Support

A Reasonable, Fixed Monthly Fee for All Your IT Needs
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The High Level IT Consulting Services You Need to Transform Your Business
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Cyber Security

A Comprehensive Range of Cyber Security Services for Robust, Industry-Leading Protection
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Whatever your IT needs, we'll create a tailormade solution for you
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Microsoft Solutions Partner - Modern Work LogoUKAS-ISO-2024As featured in The Times

What if Your Outsourced IT Support Felt 
Like In-House 
IT Support?

Intersys provides outsourced IT support that is so reliable and personable our people will quickly become your people. We have a 94% retention rate and our clients stay with us for an average of eight years.

Get better IT now

Outsourced IT Services from Intersys: Why We Do it Better

Outsourced IT support makes sense. You let technology experts deal with your IT infrastructure, upgrades and fixes –as well as the tricky issues of recruiting the right talent – while you get on with running your business.

However, working with an IT outsourcing company can feel like a huge leap of faith: you are concerned that a partner may overpromise and underdeliver (all too common) and worry about giving an unknown party access to the engine room of your business.

Intersys provides fully managed outsourced IT services, service desk support, ad hoc support and security solutions to over 100 live clients. Crucially, we provide IT outsourcing with the high level of customer satisfaction that keeps clients coming to us – and staying. This is not nearshore outsourcing or offshore outsourcing, but services from a provider in the UK close to you.

We have a 94% retention rate (compared to an industry average of 77%) and clients stay with us for 8.4 years on average. If this sounds promising, find out more about who we are and what we can do for you below.

Certified, Award-Winning & Trusted

Why Use Outsourced IT Support from Intersys?

Intersys offers complete IT outsourcing and cyber security services. Our team is available to you on demand and delivers a level of expertise few if any in-house teams can match. You'll see greater efficiencies, better IT infrastructure, more engagement from your people and future-proofed IT solutions to ensure you stay ahead of the competition. 

Your package will be tailored exactly to your needs and budget – there is no issue of your costs getting out of hand.

Get Better IT – and Pay Less For It

With our outsourced IT support you'll get access to high-level IT professionals trained in technical excellence and customer service – all for one manageable monthly payment. Imagine the cost of maintaining experienced IT professionals in-house. 

Fast, Responsive Helpdesk Support 

Intersys offers a fully manned ITIL-standard helpdesk using a pinkVerified ITIL Certified Service Desk toolset to log all calls and a clear problem-management and escalation process. We will measure and report on our performance according to a clear service level agreement, which can include 24-hour support and a 24/7 service desk. Our results speak for themselves – see more on our performance statistics further below.  

Help Your In-house IT Team Work Harder

Our expertise can be a shot in the arm for your in-house team. Not only can we fill their knowledge gaps by providing them with additional services, but our wide industry experience will help them  learn valuable new and efficient ways of doing things. Get your IT people out of their technology rut!

Immediately Harden Your IT Security

Intersys is the Security First Managed Services Provider. We have a dedicated cyber security division and provide advanced-level cyber security to clients in highly regulated industries. Our approach is a step change from typical IT providers and ALL of our clients see the benefits of best practice cyber security.

Modernise your IT setup

Have you been putting off that IT upgrade since about forever? Intersys can take the 'fear and loathing' out of even the trickiest upgrades, from introducing cloud services to unleashing the incredible AI benefits of Microsoft 365 Copilot. Get better IT infrastructure now!
“I have never experienced such a high level of dedication and service”
Intersys excel in all areas of the business that other companies are unable to match or provide, supporting my firm’s every need with outstanding attention to detail, exceptional customer service, efficient and unmatched communication. IT Systems Manager, Advanced Engineering Company
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Your IT Team + Intersys

Flexible Outsourced IT Support. Where Can We Help You?

Our UK-based team can look after every aspect of your IT estate and provide remote and in-house services.

Managed IT Support

Get a complete IT support solution tailored to your business needs, backed up by a transparent service level agreement. 

Cyber Security Services

From one-off fast breach response to full security operations centre services, we offer hardened cyber security solutions.

IT Consulting

Cloud migrations, infrastructure upgrades and compliance consultancy – get help from senior IT professionals.

24/7 Helpdesk Support

Get a fast response and resolution to your issue. We are members of the Service Desk Institute, the UK's leading body.

IT Procurement

Get advice on procuring the right IT for your use cases and preferential rates from our suppliers.

Backup and Disaster Recovery

From external disk back-ups to Veeam, Backup Exec and Barracuda, we can find a safe solution for you.

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Are you looking for nearshore IT or an offshore provider? Intersys delivers better IT across the globe

Intersys serves blue-chip clients in highly regulated industries with IT and cyber security – right across the world. Whatever your location, you can benefit from our seamless, fully compliant IT services.
Nearshore IT for Europe. Work with a trusted provider that shares your approach for problem-solving, in a time zone close to yours. Always available when you're working, delivering frictionless outsourced IT.
Compliant offshore IT. Some organisations worry (quite rightly) about a potential offshore provider's understanding of compliance. We adhere to GDPR rules in Europe, and strictly follow data protection regulations according to all other global territories.
Working with highly regulated clients. Our scrupulous, compliant approach is reflected in our global client list, which includes customers in life sciences, financial services and mining and exploration.
Well-developed IT services from the UK. We're a thriving IT company in the renowned UK marketplace. Get peace of mind you're benefitting from world-class IT.
Get support from a global IT and cyber security provider

The UK’s Best IT & Cyber Security Provider

(According to Almost Every Intersys Client)
100+
live clients
94%
client retention rate (industry avg 77%)
8.6years
average length of client relationship
37mins
avg response time (industry avg 57min)
148mins
avg resolution time
28+
years in the business

So Who is Intersys – and Why Should I Trust its Service?

Our company was formed in 1996 when founder Matthew Geyman saw a way to do IT differently. There was a huge opportunity to show in-house IT teams – which frequently stagnated and adopted the 'same old, same old' approaches – new and better ways of using technology. This service was delivered with the fundamental principle of providing service over sales, which is at the heart of our company to this day. Our senior team is made from IT people, not sales people, and we are focused on helping you work better – not manipulating you for profit. Find out more about us and our leadership team.

Intersys Team Meeting

Case Study: Precious Metals Firm Requires Microsoft 365

Intersys Security Shield
A global precious metals company was seeking a support partner to manage their migration to Microsoft 365 and harden their Microsoft 365 security. Much of the client’s business came from financial trading and they were subject to rigorous regulatory checks.

We handled the client’s email migration and Microsoft 365 installation and security. Our work included setting up the client’s Microsoft 365 tenancy in its global HQ, setting up billing, configuring Azure Active Directory, configuring additional email security and conditional access, and cloud app security.

Our comprehensive solution enabled the client to successfully migrate its global offices to Microsoft 365 and ensured multinational teams could successfully collaborate and communicate in a secure environment.

See more outsourced IT support case studies

Frequently Asked Questions

What is Outsourced IT Support?
Outsourced IT support is an IT service delivered by an external partner. It can range from a one-off fix all the way to comprehensive service desk support, IT procurement, software integration and cyber services. In some cases, a partner will work in-house alongside your team to augment their skills. In fact, high-quality outsourced IT services will be indistinguishable from an in-house service in terms of availability and responsiveness – the only difference will be that you benefit from high level expertise and innovative solutions you'll struggle to find in-house. It can also be from a local provider, a neighbouring country ('nearshore outsourcing') or a provider even further away.
Why Would a Company Outsource Their IT Support?
Companies outsource their IT support for many reasons. Sometimes it is to fill knowledge gaps – they will augment their in-house team by bringing in an IT outsourcing company for a specialist service such as Sharepoint or Microsoft 365 integration. In other cases, they are looking for fully outsourced IT services from a managed service provider. This may include helpdesk support and even third-party IT professionals working within their premises. These solutions are attractive because they provide access to highly trained professionals without incurring the expense of training and employing them in-house.
What is the Difference Between IT Consulting and IT Outsourcing
IT consulting will bring high-level advice to a project, but won't actually deliver the work. IT outsourcing will involve actually getting the job done. At least, that's the theory. In practice, an experienced provider with high-level IT professionals will bring the consultation and delivery elements together in a seamless package.
 
What is a Service Level Agreement in IT Outsourced IT support
A service level agreement (SLA) in outsourced IT support is the contract between an IT provider and its client outlining the exact terms of service. It will include all of the duties a provider is obliged to undertake and will also include what is not included in the contract. The content may include availability and working hours, timeframes for responding to support tickets, the provider and the client's responsibilities, security and confidentiality statements, key performance indicators and penalties for not meeting an agreed standard.

An SLA is an essential prerequisite for any relationship between an outsourced IT provider and a client. Never sign up unless it is present, comprehensive and clear!
I have an IT team already – why do I need external support services?
Our company was founded because we saw a need for outsourced IT services – even for organisations with in-house support. This may be because they need specialist services, but it can also be because their in-house team has become a 'one trick pony', recycling outdated IT practices. Consultancy from an external provider can revitalise your IT practices and business efficiency – and upgrade your in-house team's knowledge and perspective.
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Get outsourced IT support from a skilled and trusted provider with a 94% retention rate.
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