Challenges
One of the main challenges with our client’s existing IT services was an overly complicated IT infrastructure, which led to inefficiencies and unreliability. Also, their IT support was insufficient for their needs, so they frequently needed to turn to supplementary support.
Our Solution
We worked with the client to develop an IT strategy that would simplify existing systems, dramatically improve reliability, and reduce IT costs. Our process was:
Consolidation of IT infrastructure
We recommended a concerted IT consolidation exercise to reduce the complexity, cost and maintenance overheads of their IT. This has improved reliability and network security, and we continually look for ways to improve their infrastructure.
Move to a fully managed service
By outsourcing their IT services to Intersys, our client now has a team of extremely skilled technical staff available whenever they need them. Not only does this provide greater expertise and security of service, but it has significantly reduced their IT support costs. We also provide knowledge and training for key support staff as needed.
Improved email service
We migrated their email to Microsoft 365, allowing for reliability, higher service level, redundancy and scalability.
Special project
We also provided a specialised service where we helped the client to streamline their bid management process by switching from spreadsheets to a customised version of Microsoft’s Dynamics CRM online service.
