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You are here: HomeSecond Line Support Engineer

Careers with Intersys

Second Line Support Engineer

South East England (Remote and onsite)

This is an exciting opportunity to join a well-established, progressive and forward looking MSP and IT Consultancy.

We are looking for a proactive and analytical Second Line Support Engineer to join our busy and dynamic team supporting a diverse range of desktop, networking and server infrastructures. Successful candidates will be those demonstrating a wider ranging knowledge, experience and interest in other technologies.

Reporting to the Service Desk Manager, the role will involve some support of commercial clients, however will be principally based on Secondary school sites in Ilford and Hainault, with occasional travel to other areas.  You must have a professional, flexible and personable approach to client relations and should demonstrate initiative and possess the ability to prioritise tasks yourself.

Although you should already have relevant qualifications or be able to show evidence of your commitment to a course of study; you will be supported and encouraged to pursue continual professional development.  For the right candidate there will be excellent career progression opportunities.


  • Supporting a diverse range of desktop, networking, server and cloud infrastructures.
  • Creating and updating documentation and processes
  • Software installation and troubleshooting
  • Software updates and upgrades Backup management, including data restoration
  • Creation and management of user accounts
  • Keeping desktops & servers up-to-date with current service packs & patches
  • Raising issues, calls and liaising with third line support
  • Prompt response and resolution of support calls
  • Be part of the on-call rota for out of hours support

Essential requirements:

  • 5+ years’ relevant experience providing 2nd line user support
  • Technically inquisitive, with a proven ability to keep up to date under your own initiative
  • Proactive, personable, confident, analytical and organised
  • High volume Service Desk experience
  • Strong working knowledge of Microsoft 365, Windows 10 and Server 2016/19
  • A commitment to knowledge sharing and clear, detailed documentation

Advantageous experience:

– Prior experience of supporting IT within a school.

  • Prior employment within a Managed Service Provider, dealing with multiple clients
  • Working knowledge of Microsoft technologies – Server / Exchange / Active Directory / SharePoint
  • Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)

Personal Qualities:

– Truly passionate about IT and technology
– Problem solving mindset
– Able to manage expectations at all levels, and communicate accordingly
– Excellent team player able to contribute ideas and support fellow team members at all times
– Confident customer-facing skills
– Organised and disciplined
– A structured logical approach along with a professional work ethic

All appointments are subject to an enhanced DBS check.

Does this sound like you?

Drop us a line with your latest CV and let's have a chat!
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