Fully Managed Office 365 Support Services

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Managed Office 365 Support

Microsoft Office 365 is a secure and scalable IT solution that provides businesses of all sizes with enterprise level software and services. Managing Microsoft 365 can be time and resource intensive for any organisation. It’s why so many businesses choose to outsource their Office 365 management to us.

We are Microsoft partners and can help identify how Office 365 and other Microsoft Cloud solutions can help serve your specific business needs. We can also offer the kind of end-user training and guidance that can be hard to find via Microsoft’s own support.

As certified Microsoft experts and partners, we have helped scores of businesses stay on top of the ever-changing Microsoft suite while keeping their IT overheads low. For example, we can create and configure a new Office 365 account for an organisation and manage it on your behalf, as well as educate staff on how to use Office 365 on a day-to-day basis. Our services include complete guidance and support as well as strategic planning to help your organisation get the most out of Office 365.

Our Office 365 support services

Office 365 is offered as a monthly subscription on a per-user basis and gives your workforce a set of familiar Microsoft Office tools (Word, Excel, PowerPoint, and OneNote), alongside powerful email, web conferencing apps, file sharing and other collaboration tools to help your business work more effectively.
The monthly fee covers the cost of licences, installation of MS Office Professional on users’ computers as well as hosted services, such as the Enterprise class email solution.
Services we provide:
Fully managed Office 365 support, with proactive account reviews
Fully managed cloud solution consisting of Azure AD, Intune, SharePoint, Teams & Exchange Online
Support with SharePoint, Teams, Exchange Online & Azure AD
Support with integrating an on-premises directory with Office 365
Windows 10 activation via Office 365
Fully managed Office 365 licensing (CSP Program)
End-user training
Office 365 backup
We support your IT infrastructure in getting ready for Office 365
Telephony support (Teams Voice &/or Skype For Business)
Proactive security checks
Support with Office 365 + Federated Services (ADFS)
Support with Office 365 + ADConnect
Support with hybrid environments

Office 365 plan for small businesses

Ideal for businesses with fewer than 25 employees who want anywhere-access to email, familiar Office tools, web conferencing, and file sharing.
Email and calendars Professional
Cloud-based email and calendars powered by Microsoft Exchange Online. 25 GB storage per user.
Web conferencing
Rich online meetings with audio and video. Share your desktop and PowerPoint presentation with staff and invited guests.
Instant messaging
Instant messaging and Presence (online status).
Office documents
Works seamlessly with Word, OneNote, Excel, and PowerPoint files. Access, view, and edit documents in your web browser.
Team sites
Share files and documents with team members.
Public website
Design and maintain a simple, public-facing website with no additional hosting fees. Use your own domain.
Reliability
Get peace of mind that your services are available with an industry-leading, financially backed 99.9 percent uptime guarantee.
Security
Anti-spam and anti-virus filtering.
Administration
Easy to use and control. You can add and remove users in minutes.
Updates
We update the service regularly with new features and capabilities.
Support
Microsoft community support provides online answers, how-to resources, and connections with other Office 365 customers.

Office 365 plans for midsize businesses and enterprises

Suitable for organisations with sophisticated IT demands who need the flexibility to migrate to the cloud in their own time. All midsize businesses and enterprise plans include:
Administrative control
Easy-to-use, cloud-based management tools that can be configured to meet your organisation’s needs. Office 365 takes care of patching, upgrading, and updating. Office 365 supports on-premises, online, and hybrid deployment options. Use PowerShell for creating custom scripts and automating processes.
Availability you can rely on
Cloud-based email and calendars powered by Microsoft Exchange Online. 25 GB storage per user.
Email and calendars
Enterprise-grade reliability, continuous data back-ups, robust disaster recovery capabilities, globally-redundant data centres, and extensive privacy features. Get peace of mind that your services are available with an industry-leading, financially backed 99.9 percent uptime guarantees.
Web conferencing
Rich online meetings with audio and video. Share your desktop and PowerPoint presentation with staff and invited guests.
Instant messaging
Instant messaging and Presence (online status).
Office documents
Works seamlessly with Word, OneNote, Excel, and PowerPoint files. Access, view, and edit documents in your web browser.
Team sites
Share files and documents with team members.
Public website
Design and maintain a simple, public-facing website with no additional hosting fees. Use your own domain.
Active Directory integration
Manage user credentials and permissions.
Reliability
Get peace of mind that your services are available with an industry-leading, financially backed 99.9 percent uptime guarantee.
Security
Anti-spam and anti-virus filtering. Configurable anti-spam filtering.
Updates
We update the service regularly with new features and capabilities.
Support
24 x 7 phone support for advanced IT issues. Microsoft community support provides online answers, how-to resources, and connections with other Office 365 customers.

Midsize business and enterprise plans

This plan offers the familiar Office experience across most devices, giving staff anywhere-access. It also includes advanced features such as archiving, data protection and easy automation.
Office Professional Plus desktop version
Subscription to Office Professional Plus for up to five devices per user.
Office Web Apps
Create and edit Word, OneNote, PowerPoint, and Excel documents online.
Advanced voicemail capabilities
Hosted voicemail support.
Advanced email capabilities
Email archiving, legal hold, and unlimited email storage.
Enterprise voicemail
Replace or enhance a PBX on-premises.

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